Privacy Policy


The,,, are domains and websites of the company T.r.a.v.e.l.t.i.c.k.e.t. - Online Travel Reservations & Tourist Enterprises Sarl. The tourist company T.r.a.v.e.l.t.i.c.k.e.t. - Online Travel Reservations & Tourist Enterprises Sarl. is licensed in accordance with Luxembourg law and works under the license no. 10067186/0. T.r.a.v.e.l.t.i.c.k.e.t. - Online Travel Reservations & Tourist Enterprises Sarl. is an official partner of all tourist companies appearing in the electronic platform of the above mentioned web addresses. For the sake of brevity, we will henceforth refer to the above mentioned Company as the “agency”.

The “agency” is a reseller of tourism services (reservations for air and boat tickets, hotels, accommodation, car rental, etc.) and acts in accordance with Luxembourg law and policies of these tourist companies.


The “agency” understands your need to feel safe every time you trade over the Internet. We take this need very seriously and it is our top priority to ensure the confidentiality of personal information you provide to us and ultimately to justify your trust.


General: We receive and store (for technical reasons) all information entered by you on our website. We guarantee that we will not disclose this information to any other parties or alter it in any way without your consent. This includes information that can identify you ("Personal Information"), including name and surname, telephone number, postal and e-mail address. For details regarding payment information (such as credit card number, name of card holder and expiry date), you can be advised that these details are not stored by us as they are automatically redirected to the on-line banking system that we are in partnership with for your payment. We may also request information on your travel preferences. You can however choose not to provide any of this additional information.


When you make a booking with the “agency”, your travel preferences will be stored. Your profile is renewed and updated with each additional booking that you make.


Our system automatically collects some information about your PC every time you visit our website. For example, we collect and store your current IP address, details of your browser software (e.g. Internet Explorer, Mozilla Firefox, etc.) and the referring sites. We may also collect information about your activity on our site, including information on travel search, or purchases made. One of our goals in collecting this automatic information is to understand the user experience of our site.


When you visit our website one or more “cookies” are stored on your PC. Cookies are small text files stored on your hard drive by your browser, containing some details of our site usage. This information allows us to recognize your PC the next time you visit our website or make a reservation. Please note that all the details stored in the cookie files are encrypted for security reasons. You may choose to disallow the creation of cookie files by our website, however this might mean that you may be unable to access some of our system tools and may prevent you from completing a booking successfully.


Personal data such as credit card holder name, card number, expiration date and the 3 digit security no (CVV) required to complete the booking process, are only stored in the on-line banking system that we are in partnership with. Therefore, in order for us to provide you with our products and services, we will require additional information which will enable us to send you the booking details, to handle any possible changes to your booking and to answer any questions you may have. Additionally we will inform you of any special offers which may interest you based on our communication with you or the details provided to us automatically from our system. The ultimate goal is to improve products, services and our website based on your comments.


The “agency” may share your information with the following providers: hotels, airlines, shipping companies, car rental agents which fulfill your booking requests via our site. We do not share your e-mail address with these providers unless they need it to complete your reservation or to be able to notify you if there is a problem.

Generally the information passed to the providers is limited to the minimum required for the successful completion of your booking. These providers may also contact you as necessary to obtain additional information or to help you with regards to your journey. We may also share anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors to our website or what the most popular holiday destinations are.

This information does not contain any personal information and is used for research and marketing purposes.


As mentioned, it is very important to us for you to feel safe when dealing with the agency and we are committed to protecting the information we collect. We apply appropriate administrative, technical and physical security procedures to protect any personal information you provide to us. For example, only authorized employees are permitted to have access to your sensitive data. In addition, we use encryption during the transmission process of your personal data between your computer and ours and we use firewalls and intrusion detection systems to prevent unauthorized persons accessing your information.


The “agency” does not deal with children. When we realize that the user is less than 18 years old, then the personal information sent to us will be used to contact the user and inform them that we require parental consent in order to complete the booking.


If any of our website pages contain links to third websites, these websites do not comply with our protection policy. Please refer to these websites with regard to their protection policies.


See also General Terms & Conditions and Terms of Use


Go back to Customer Support

2009 © All rights reserved