Coronavirus (COVID-19) update for ferry bookings

Friday, May 29, 2020

According to Article 1 published in Government Gazette 2602/Β28.06.2020, all travelers, regardless of nationality, must do the following:

  1. For departures Italy - Greece, Turkey - Greece
    Submit, within a period of twenty-four (24) to seventy-two (72) hours before
    their arrival in Greece, the electronic form Passenger Locator Form (PLF) which is available at https://travel.gov.gr. Kindly note that it is mandatory to show a printed or electronic copy of the submitted PLF form by the arrival in Greece. Boarding will not be possible for passengers who have failed to submit the PLF before check-in at the departure port.
  2. For all departures
    Fill in the Pre-boarding health declaration questionnaire and hand it over upon embarkation to the vessel's Chief Purser along with their ticket.

 

Monday, June 1, 2020

Although we constantly make every effort to inform you timely and properly about any possible schedule changes caused by the COVID-19 pandemic, we kindly advise you to also contact on your own the port office of the respective shipping company one (1) day before departure in order to confirm the scheduled departure of your booked trip and avoid any inconveniences caused by delays or trip cancellations. The port office contact details are included in your booking confirmation.

 

Monday, April 13, 2020

ACTION OF LEGAL ENVIRONMENT of 13-4-2020, Government Gazette 84 / A / 13-4-2020

Passenger's requests for refund of ferry tickets, as well as tickets for international trips that cannot travel due to travel restrictions, or due to cancellation of scheduled departures provided by national or EU law, they receive a CREDIT VOUCHER of equal value of the ticket price for the canceled trip.

The CREDIT VOUCHER is issued by the carrier, ship-owner, shipping company or travel provider (hereinafter referred to as the "carrier") and has an expiration date of eighteen (18) months from the date of departure of the original reservation.

During this period, the beneficiary of the CREDIT VOUCHER may at any time make use of it at any destination of the carrier's network.

By the end of the CREDIT VOUCHER, the debt does not become overdue and required. The debt becomes overdue and receivable if eighteen (18) months have elapsed and the CREDIT VOUCHER has not been used.

With a dedication to serving you, we list below the updated terms that apply to ferry routes and booking arrangements.

  • All reservations/bookings for the year 2020 will be converted to Credit Vouchers upon your request.
  • Credit Vouchers are valid for 18 months from the date of departure of the original reservation.
  • You will have at your disposal the full paid amount to be used entirely in a new reservation.
  • New reservations can only be made by sending an email to isFerry.com (support@isferry.com) and not through the online platform.
  • Please contact us no earlier than 40 days and at least 3 days before the date of your existing reservation, in order to change the reservation to a Credit Voucher.
  • Please note that we currently have delays in handling booking changes to Credit Vouchers. The handling time is about 10-30 days.
  • Submissions made after the effective booking date cannot be converted to Credit Voucher and the booking value cannot be refunded.

The following exceptions apply:

  • Seajets: Credit Vouchers are valid for Seajets itineraries until December 31, 2022.
  • Golden Star Ferries: Credit Vouchers are valid for Golden Star Ferries itineraries until December 31, 2022.
  • Aegean Speed Lines: Credit Vouchers are valid for Aegean Speed Lines itineraries until December 31, 2022.
  • Grandi Navi Veloci (Italy, Government Law Decree no. 9 / 02.03.2020): Credit Vouchers are valid for Grandi Navi Veloci itineraries respectively until 15 October 2021 (to be redeemed within 31 December 2020 and in every case before the expiration of the travel date).
  • Grimaldi Lines (Italy, Government Law Decree no. 9 / 02.03.2020): Reservations with a travel date up to 31st May 2020 can be changed (upon your request) to a credit voucher that can be used up to 12 months from the date of the original trip. After 12 months the tickets are non-refundable. The rest of the bookings are subject to the company's standard cancellation policy.
  • Minoan Lines and Grimaldi Lines Adriatic routes (Italy, Government Law Decree no. 9 / 02.03.2020): Reservations with a travel date up to 15th June 2020 can be changed (upon your request) to a credit voucher that can be used up to 12 months from the date of the original trip. After 12 months the tickets are non-refundable. The rest of the bookings are subject to the company's standard cancellation policy.
  • Ventouris Ferries: Open Date Tickets are valid until 31st December 2021.

We wish you all to stay safe and healthy!

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